Politique de remboursement

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.Time limit: within 1 days after payment of order

Returns & Exchanges Policy
-Purchase can be returned or exchanged, our standard 30-day return policy applies.

-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Here is our return address:
Contact: G&C Home Sense Co.,Ltd
Address: 19555 E Walnut Dr.S, Unit A3, City of industry, Rowland Heights, CA, US
Zip code: 91748

Items that do not meet these criteria will not be considered for return.

What is your return policy?

We firmly support all our products. If you do not receive the order or the arrived order is damaged, we will provide a full refund or replacement. Please find specific details in our refund and return policy.

My item has been delivered to the incorrect mailbox or stolen delivery after signing?

We are not responsible for misplaced/stolen items after delivery (for example, after delivery of the mailbox). We will ensure that the items are delivered to your address based on the information provided by the logistics company. If the item needs to be replaced, the customer will bear the shipping cost.

Is there any problem? Any suggestions?
If your question is not listed above, feel free to contact us at customerservice@gchomesense.us



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@gchomesense.us

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund arrival time

Paypal refund to the account, from the date we received the return. within 5 working days. Credit card refund to the account, from the date we received the return. within 5-15 working days.